Isabel Munoz

PhD Student


I’m Isabel Munoz, a PhD student in Information Science and Technology at Syracuse University’s iSchool.  I’m interested in the future of work, information systems design, and empowerment of marginalized and underserved populations. You can learn about the current projects and labs I am a part of here
Research Areas: Human-Computer Interaction (HCI); Future of Work; Online Freelance Platforms; Information Systems Design; Disruption, Technology & Resilience 
Background:  I received B.A. and M.A. degrees in Communication from the University of Wyoming, focusing my studies on effective media communication design. 
Contact me: iimunoz [at] syr [dot] edu or learn more about me at:


Online Freelance Work and the Disproportionate Cost of COVID-19 Among Women and Creative Workers

Michael Dunn, Isabel Munoz, Steven Sawyer

Frontiers in Sociology, Frontiers, p. 166

Gender Differences and Lost Flexibility in Online Freelancing During the COVID-19 Pandemic

Michael Dunn, Isabel Munoz, Steve Sawyer

Frontiers in Sociology, vol. 6, 2021, p. 166

The Narrative Tapestry Design Process: Weaving Online Social Support from Stories of Stigma

Josh Introne, Isabel Munoz, Bryan Semaan

Proceedings of the ACM on Human-Computer Interaction, vol. 5(2), 2021, pp. 1-35

When motivation becomes desperation: Online freelancing during the Covid-19 pandemic

Michael Dunn, Fabian Stephany, Steven Sawyer, Isabel Munoz, Raghav Raheja, Gabrielle Vaccaro, Vili Lehdonvirta

SocArXiv, 2020

Freelancing online during the COVID-19 pandemic

Steve Sawyer, Michael Dunn, Isabel Munoz, Fabian Stephany, Raghav Raheja, Gabrielle Vaccaro, Vili Lehdonvirta



Freelancing and Labor in the Digital Economy

This project is focused on gig-work or freelancing practices as we seek to better understand how such work fits in the career and work plans among freelance workers.

Building Everyday Resilience with Technology: Exacerbated Marginalization in Covid-19

This research project explores the experiences of historically marginalized populations during the COVID-19 pandemic.

Building Sustainable and Accessible Online Social Support for Stigmatized Populations

The goal of this project is to build an online social support site to address this problem, and measure the impact of participation in the site on clinical outcomes for people living with chronic conditions like HIV.



Teaching Assistant/Teaching Practicum

The Power of Information

Teaching Practicum Experience – Dr. Rachel Clarke


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